Privacy Policy

1. Introduction

Wildcat IT LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at https://wildcatit.io, use our services, or communicate with us.

By using our website or services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

Name, business name, email address, phone number, and mailing address; number of employees and business size information; payment and billing information (processed through third-party payment processors); support ticket content, chat messages, and communications with our team.

2.2 Information Collected Automatically

IP address, browser type, operating system, and device information; pages visited, time spent on pages, referring URLs, and click data; cookies and similar tracking technologies.

2.3 Information from Managed Services

When you subscribe to our membership plans, we may collect technical information about your IT environment necessary to deliver our services, including device inventory, network configuration data, system performance metrics, software inventory and patch status, and user account information within your Microsoft 365 environment (Pro plan only). This technical data is collected solely to deliver services and is treated as confidential.

3. How We Use Your Information

We use information to provide and improve our IT support services; process memberships, billing, and payments; respond to support tickets and communications; monitor and manage your IT environment; send service-related notifications and invoices; comply with legal obligations; detect and address security threats; and improve our website and services.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with service providers who perform services on our behalf (remote monitoring, ticketing, payment processing), when required by law, in connection with a business transfer, or with your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards including encrypted credential storage, secure remote access protocols, and access controls. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use essential cookies (site functionality), analytics cookies (understanding visitor behavior), and preference cookies (remembering settings). You can control cookies through your browser settings.

7. Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and enforce agreements. Managed services data is retained for the duration of your membership plus twelve (12) months after termination.

8. Your Rights

You may request access to, correction of, or deletion of your personal information. You may opt out of marketing communications at any time. Contact us at support@wildcatit.io or (603) 767-4867 to exercise these rights.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

10. Contact

Wildcat IT LLC
Email: support@wildcatit.io
Phone: (603) 767-4867
Portsmouth, NH