Your IT department.
Without the overhead.

Your membership covers proactive monitoring, automated patching, managed antivirus, and monthly health reports at minimum (Watch tier). Essential adds unlimited helpdesk, advanced threat detection with 24/7 security monitoring, email security, and user management. Pro adds the full cybersecurity stack, annual strategic IT review, hardware lifecycle management, and priority SLA.

Pro tier includes 2 hours of on-site support per month. Essential and Watch clients can request on-site visits billed at standard hourly rates during business hours.

Essential and Pro tiers include unlimited remote helpdesk support during business hours (8 AM – 5 PM, Monday–Friday). Watch tier clients receive monitoring and patching with support billed hourly as needed. After-hours emergency support is available for all tiers at the emergency rate.

Watch is monitoring only — we keep an eye on your systems and patch them automatically, but support is billed hourly when you need it. Essential adds unlimited helpdesk support, advanced threat detection with 24/7 security monitoring, email security, user management, and vendor liaison. It's the difference between watching and managing.

We serve businesses in Portsmouth, Dover, Exeter, Hampton, Newburyport, Kittery, Durham, Newmarket, Stratham, and the greater NH Seacoast area. Remote support is available anywhere in the US.

We combine proactive IT management with full hardware lifecycle expertise — from procurement through certified secure disposal. Our ITAD background means we can source quality refurbished equipment at 40-60% savings and guarantee NIST 800-88 compliant data destruction. Plus we're owner-operated, month-to-month, and you always talk to a real person who knows your systems.

Absolutely. You can upgrade or downgrade at any time. Many clients start with Watch to see us in action, then move to Essential or Pro once they see the value. No penalties for changing plans.